Privacy Policy

1. About this policy

United Cargo Birmingham UK ("United Cargo", "we", "us" or "our") respects your privacy. This policy explains how we collect, use, store and protect information when you use our website, cargo booking and tracking services, customer support channels, agent network portal and related services.

2. Information we collect

Depending on how you use our services, we may collect information such as your name, telephone number, email address, postal and delivery addresses, shipment details, tracking information, payment-related information, account credentials, agent/company information, and communications you send to us.

We may also collect technical information such as IP address, browser/device information, pages visited and security or access logs where necessary to operate and protect our services.

3. How we use information

We use information to provide and manage cargo services, create and track shipments, communicate with customers and agents, provide receipts and service updates, process or reconcile payments, respond to enquiries, maintain account security, prevent misuse and fraud, improve our services, and meet legal or regulatory obligations.

4. WhatsApp communications

If you provide a WhatsApp-capable telephone number and request or are eligible to receive shipment communications, we may use WhatsApp Business services to send transactional messages such as booking confirmations, shipment receipts, tracking or service updates.

WhatsApp communications are processed through Meta's WhatsApp Business Platform. Message delivery and related technical events may be processed by Meta in accordance with Meta's applicable terms and privacy policies. We do not use WhatsApp credentials or access tokens as customer-facing information.

You can contact us if you do not want to receive optional communications. Service-critical communications may still be sent where necessary to fulfil a shipment or service you have requested.

5. Sharing information

We may share relevant information with service providers and logistics partners involved in fulfilling a shipment, payment or support request, and with technology providers that help us operate our website, communications, hosting, security and business systems. We may also disclose information where required by law, court order or lawful governmental request.

We do not sell personal information as a commercial product.

6. Data security and retention

We use reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure or destruction. We retain information only for as long as reasonably necessary for the purposes described in this policy, including business, accounting, contractual, security and legal requirements.

7. Your rights

Depending on applicable law, you may have rights to request access to, correction of, deletion of, restriction of or other action concerning your personal information. You may also have the right to object to certain processing or request a copy of information you have provided. Requests can be made through our Contact page.

8. Cookies and similar technologies

Our website may use cookies or similar technologies that are necessary for authentication, security, preferences, functionality and service operation. Where required, additional consent will be requested for non-essential technologies.

9. Children

Our services are intended for businesses, customers and other users who are legally able to use the services. We do not knowingly seek personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The updated version will be published on this page with a revised effective date.